Malecare Statement on Ethical AI, Transparency, and Patient Data Protection

Malecare uses artificial intelligence (AI) to expand access to evidence‑based cancer education, streamline support services, and improve clinical‑trial navigation. We believe technology must earn trust. Our AI work is governed by three principles: do no harm, be transparent, and protect people first.

Ethical AI. We deploy AI only when it clearly benefits patients and caregivers, never as a substitute for licensed medical care. Our tools avoid making diagnoses or treatment recommendations. We design for equity by testing across diverse user groups, including LGBTQ+ communities and men historically under‑served in oncology. We audit models and prompts for biased outputs and continuously retrain or retire systems that fail our fairness checks.

Transparency. We clearly label when content is AI‑assisted and disclose our data sources and limitations in plain language. When an answer could be wrong or uncertain, our tools say so and point users to human support. We publish change logs for major AI updates and welcome external feedback from patients, clinicians, and researchers.

Patient Data Protection. We collect only the minimum data needed to provide a service (“data minimization”). Sensitive information—such as health details, demographics, and contact information—is encrypted at rest and in transit, access‑controlled on a need‑to‑know basis, and retained only as long as required. We never sell personal data. We use vetted vendors with strong security standards and business associate agreements when applicable. Users can request access, correction, or deletion of their data, and we honor those requests promptly.

Accountability. A cross‑functional review group—program, clinical, technology, and ethics—oversees AI projects, incident response, and annual policy reviews. We report material incidents to stakeholders and affected users, and we commit to independent audits as resources allow.

Our goal is simple: use AI to widen doors to quality cancer care while safeguarding dignity, privacy, and choice for every person we serve.